Fco. Javier Cabero Sánchez
Avda. Santo Domingo De La Calzada, 25. 3º.2, Madrid 28050
+34 646 512 383
Hotel manager with experience in business planning, operating accounts of 6 mill €, reduce clients’ debt in 60%. Management city and vacation hotels with 423 rooms, strong F&B, making list of dishes for more than 6 restaurants, (Carta, Buffet, Showcooking), 6 bars and a night club.
Human Resources management, with up 180 employees, making schedules, ensuring Workplace Prevention (Health and Safety) strategies and developing and implementation Quality Plans.
Great Public Relations growing marketing plans to obtain revenues of sport events for more than 170.000€ and up to 900 person, being the perfect host. Guest Relationship concerns and complaints solved with 98% of effectiveness.
Education and Qualifications
Bachelor Applied in Science of Hospitality Administration, 2002
Southern New Hampshire University. Manchester. (USA)
Bachelor´s Degree in Administration and Management Tourist Enterprises, 2001
InterAmerican University. Oviedo. (Spain)
Bachelor in Activities and Tourist Enterprises, 2000
Rey Juan Carlos University. Madrid. (Spain)
➢Revenue Management Course HOTEL-LO. November 2010
➢Food and Beverage Control and Cost Course. (28h)
➢Buffet Decoration Course. (20h)
➢Workplace Prevention Course. (Responsible en H. Punta del Rey, Pax, Jorge Juan)
➢First Aid and Emergency Course. (20h)
➢Excellence and Protocol Course (20h)
2010 – actualidad Hotel-Residence Jorge Juan.
Hotel Manager. 119 rooms, Cafeteria, Restaurant serving 750 covers/day.
Grupo Arturo Cantoblanco / Mediterránea de Catering.
Alicante (Spain East coast).
•Short and Long-term business plan (1-4 years). Developing operating accounts, purchases, operations, marketing and maintenance lines. Guest Services and business expansion.
•Commercial contract, planning, organization and monitoring event effectiveness.
•Managing and motivating a team to increase sales and ensure efficiency, including recruitment and selection, training and evaluating up to 65 employees as well as handling grievance and disciplinaries.
•Overseeing F&B. Developing Seasons Carta and Bar list of dishes. Effectively planning, organising and implementing all Event Management and Catering, including negotiating with suppliers.
•Workplace Prevention, assuring health and safety processes.
•Developing and implementation quality procedures with increase in 40% the first year and later 10% annual growth.
•Responsible of Guest Services, solving concerns and complaints with 98% satisfaction.
2009 Hotel Sefutbol (Royal Spanish Soccer Foundation).
Rooms Director. 48 rooms. 7 Convention rooms.
Gesport Hostelería, SL.
•Managing all front desk processes, including service information, bookings, guest arrivals and departures, as well as leading and supervising a team of reception staff.
•Overseeing all housekeeping and maintenance issues. Making administrative paper work to monitoring purchases, ensuring sufficient staffing levels at all times.
•Ensuring consistently high levels of customer service and public relations through staff training and leading by example at all times.
•Quality host services growth in 15%, including national and international soccer players, team trainers and legal national (RFEF) and international soccer representatives (FIFA).
•Devising and implementing a marketing plan in order to identify new potential clients within the sport market sector.
2008 Hotel PAX.
Hotel Manager 61 rooms. 7 Events Room (800 personas), Cafeteria & Restaurant
Guadalajara (Spain Central).
•Operations supervisor and devising plans for structural equipment improvements (complete refurbishment, boilers, tanks, evacuation and emergency plans).
•Developing and executing marketing plans and revenue management techniques in order to ascertain prospective clients from new sectors and maximise profits.
•Managing, planning and events follow-up (weddings, baptism, communion, and company presentations), including negotiating with suppliers, recruiting permanent and temporary staff and supervising from start to finish.
2005 – 2008 Catalonia Gan Vía Hotel (185 rooms) & Punta del Rey Hotel (423 rooms).
Assistant Manager / Operations Director 3 Rest, 3 Bars, 4 Event rooms, nightclub
Catalonia Hotels & Resorts.
Madrid / Tenerife Island (Canary Islands) (Spain).
•Making and monitoring operations accounts. Study deviation lines.
•Operation guidance (Rooms, Housekeeping, F&B, Animation, Massage and Spa, Gym and in house shops).
•Food and Beverage Supervision. 3 Restaurants (Carta, Buffet, Showcooking), 3 Bars, 4 Meeting rooms and nightclub with 900 person’s capacity.
•Managing 180 full time, part time and temporary employees as well as more than six active tour representatives, including recruitment, retention, training, HR, grievance and disciplinaries.
•Mentoring and training other operational managers to ensure comprehensive understanding of the processes required and excellent levels of customer service.
•Reducing TTOO, travel agents, public and private organizations debts.
•Making marketing plan and supervision institutional relations with Tour Operators, travel agencies, private companies and public Tenerife and Canary Government.
•Conveying all sales figures, staffing issues and weekly/monthly reports to Headquarters in an efficient and timely fashion.
2005 Hotel PAX.
Hotel Manager 61 Rooms. 7 Event rooms with capacity 800 persons, Cafeteria & Restaurant.
Guadalajara. (Spain Central).
•Hotel reopen, business plan and market study.
•Recruiting, selecting and training 20 workers to ensure a fully optimised team and establishing a number of operational processes.
•Placing the hotel in an enviable position in the market by excelling in customer service and lavish surroundings.
•Marketing plan focusing in MICE section with special attention to weddings and banquets to improve in 80% revenues from Food and Beverage.
2004 Hotel Torre de Sila.
Operations Head 29 rooms, Cafeteria & Restaurant.
Tordesillas. (Spain West-Central).
•Hotel management of 29 rooms, cafeteria and a la Carta Restaurant for a capacity of 50 persons.
•Acting as Workplace Prevention (Health and Safety).
•Negotiation and positioning in the market. Formal contracts with Tour Operations, Travel Agencies, companies and public institutions.
2003 – 2004 Hotel Tryp Chamartín.
MELIA HOTELES & RESORTS.
•Providing exceptional customer service in a friendly manner and resolving customer issues quickly and efficiently.
2003 Hotel Carlton Madrid.
•Performing Reception duties in a calm and efficient style whilst offering excellent customer service and meticulous complaint handling.
2002 – 2003 Hotel Villamadrid.
•Effectively acting as front of house representative, dealing with guests in a professional manner and exceeding customer service expectations.
2001 – 2002 Hotel Barony Beach Club & Hotel Grand Ocean.
Intern / Head Department.
Marriott Vacation Club International.
Hilton Head Island. Georgia (EEUU).
•Acting as a Manager in a number of Departments on rotation every two months.
•Received two awards by developing the positions (Guest Relationship & Teamwork).
2000 – 2001 El Corte Inglés, S.A.
•Providing exceptional customer service and sales advice as well as increasing sales and dealing with cash, credit card and cheque transactions, using a computerised till system.
1998 – 2000 Halcón Viajes, SA.
Intern / Sales Executive.
•Part-time job. Travel Agent practices during two University Courses.
•Hired after practices.
Languages: Spanish – Mother Tongue
English – Fluent
French – Intermediate
Other: Driver, full clean license
Qualified in First Aid.
Member of AEDH (Hotel Manager Spanish Association)
Key I.T. Skills
Fully conversant with Microsoft Office Suite as well as Windows 8, XP and Apple Mac.
Adept at using Social Media (LinkedIn, Twitter and Facebook) for marketing and business purposes.
Honours and Awards
•Training departmental managers to develop personal and professional skills.
•Tourism Speech to Pre-University Students at Valdeluz College, 2005.
•Gained 2 Awards for Employee of the Month with Marriott (Team Work and Client Relationships).
•Student Class Representative during three Courses 1996/97, University 1998/99 and 1999/2000.